Title VI

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YOUR CIVIL RIGHTS UNDER TITLE VI

“No person in the United States, shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.”

42 United States Cord (USC) 2000d

FOR RURAL AREAS, SMALL CITIES OR SMALL URBANIZED AREA HAVING USDOT/FEDERAL TRANSIT ADMINISTRATION PUBLIC TRANSPORTATION PROGRAMS ADMINISTERED BY THE STATE.

Any person or group protected by the Title VI who believes they have been discriminated against with regard to the delivery of public or specialized transportation Delivery of public or specialized transportation services may file a signed written complaint within 180 days of the date of the date of the alleged discrimination.

For information on how to file a complaint of discrimination, or to obtain information of a civil rights nature concerning public or specialized transportation services, contact:

ATTN: Civil Rights Manger for USDOT/FTA Programs

Office of Transportation Delivery (OTD)

200 Mero Street, 3rd Floor, West Wing

Frankfort, KY 40622

Phone: (502) 564-7433

Fax: (502) 564-2058

TDD Users: 1-800-648-6056

Voice Users: 1-800-648-6057

Complaint Procedures

Any person who believes he or she has been discriminated against on the basis of race, color or national origin by Sandy Valley Transportation Services, Inc. may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form (refer to Appendix E). Sandy Valley Transportation Services, Inc. investigates complaints received no more than 180 days after the alleged incident. Sandy Valley Transportation Services, Inc. will process complaints that are complete.

Once the complaint is received, Sandy Valley Transportation Services, Inc. will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing him/her whether the complaint will be investigated by our office.

Sandy Valley Transportation Services, Inc. has ninety (90) days to investigate the complaint. If more information is needed to resolve the case, Sandy Valley Transportation Services, Inc. may contact the complainant. The complainant has ten (10) business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within ten (10) business days, Sandy Valley Transportation Services, Inc. can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has seven (7) days to do so from the time he/she receives the closure letter or the LOF.

Liza Morrow or Stacy Prater, Sandy Valley Transportation Services, Inc., 81 Resource Court Prestonsburg, KY 41653, (800)444-7433 TTY or Ky. Relay Number: Dial 771*

Email Address: smckinney@svtransport.org Website: www.svtransport.org Written complaints may also be submitted to the Project Manager or Public Transit Branch Manager at the Kentucky Transportation Cabinet at (502) 564-7433.

A signed written complaint should include:

Your name, address, telephone number and signature.
The name and address of the transit agency or transportation program you believe discriminated against you
How, why and when you believe you were discriminated against and the names of those involved, if known. Include as much background information as possible about the alleged act(s) of discrimination.
The names of any persons that OTD can contact for additional information to support or clarify your allegations.

TITLE VI OF THE CIVIL RIGHTS ACT OF 1964

The Sandy Valley Transportation Services, Inc. adheres to the Civil Rights Act of 1964 which states: No person in the United States, shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.

For more information on the Title VI transit obligations, please see the contact information below.

Any person or group protected by the Title VI who believes they have been discriminated in the delivery of or access to public or specialized transportation services on the public or specialized transportation services on the basis of race, color, or national origin, may file a complaint with the Sandy Valley Transportation Services, Inc. (SVTS). Such complaint must be filed in writing with SVTS no later than 180 days after the alleged discrimination. For Information on how to file a complaint, contact SVTS as listed below:

Liza Morrow or Stacy Prater

81 Resource Court, Prestonsburg, KY 41653

Telephone: 606.886.1936 or 800.444.7433

SANDY VALLEY TRANSPORTATION SERVICES, INC.